I don't usually complain much about places I shop. Of course, I don't get totally crappy service all that often either, so maybe that's why I don't complain much.
Well, not today! Today i'm going to complain about SewingPatterns.com. Last month, against my better judgement, I bought a few patterns from this site. They shipped one, and the other is on backorder. I have emailed this company 4 times, and all I got was one reply saying they would check into it. A simple "Hey, we will get that in stock about Feb. 15th" would have made me happy.
Needless to say, I opened a dispute with PayPal in an attempt to get my money back. I would ask them directly, but it's already clear that they don't reply to emails.
Reading over reviews and past threads about this company on PatternReview, this isn't a new thing for this company. They just don't give a shit, as far as I can tell. I have read from a few people that seem to think it's prefectly acceptable to wait 4 to 6 weeks for patterns. I don't think it is. Especially if the company is in the US and shipping to the US.
Their attitude seems to be "Yeah, we'll ship your patterns when we're good and damn ready. If you don't like it, though, becuase we're not going to answer any of your emails." They should put that in their FAQs or on their "About Us" page. Since that's the truth.
Long, whiney story short, i'll never order from them again.